My career began in architecture and construction before evolving into enterprise technology leadership, giving me a unique perspective on how technology supports the people, processes, and operations that keep organizations moving forward.
Over the past 30 years, I've helped organizations across the architecture, engineering, construction, financial services, and healthcare industries improve how they operate. Whether implementing enterprise technology, supporting field operations, leading distributed IT teams, or partnering with business and facilities leaders, my focus has always been on building practical solutions that make work easier, more reliable, and more efficient.
I believe technology is most valuable when it quietly enables people to do their best work. That's the philosophy that has guided my career and continues to shape how I lead teams, improve processes, and support the organizations I serve.
Construction operations, technology, and project coordination
Built the foundation of my career supporting architectural and construction teams through design documentation, construction administration, field coordination, CAD standards, and technology that keeps projects moving.
Enterprise technology operations across distributed organizations
Led enterprise desktop and workplace technology operations supporting more than 230 banking locations, focusing on operational consistency, service delivery, business continuity, and process improvement.
Technology leadership supporting healthcare operations
Led multi-site desktop and service desk operations across multiple U.S. time zones, driving service quality, SLA performance, escalation management, compliance, and a consistent end-user experience.
A career built across industries, connected by technology, operations, and continuous improvement.
My career began in architecture and construction, where I developed a strong foundation in planning, coordination, documentation, and practical problem-solving.
As technology became an increasingly important part of every organization, my career evolved into enterprise IT leadership supporting financial services, healthcare, and distributed operations.
Endpoint lifecycle, workplace technology, onboarding, readiness, and support operations.
Operational reporting, SLA visibility, ticket quality, process consistency, and dependable support execution.
Team development, accountability, escalation ownership, and multi-site operational coverage.
Compliance-aware support, executive support, vendor coordination, and business continuity.
"Under his leadership, the team's ticket SLAs improved from 60%-70% to a consistent 80%-90% month-over-month."
"He takes ownership, follows through, and makes sure issues are completely resolved rather than simply checked off a list."
“I have always enjoyed working with Fernando. He is very strong technically, which you would expect of someone with an IT background, but what makes him special is how interacts with customers, vendors and partners.”
"He knows the value of backing up the technical know-how with people skills, and sets a strong example of that behavior that I'm proud to follow."
"What sets him apart is his ability to translate complex technical challenges into clear, actionable strategies, ensuring both the technical team and business stakeholders stay aligned."
"What sets Fernando apart is his genuine commitment to helping others succeed."